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Terms & Conditions

Acceptance of terms

The Adda52live.com is an internet based website, that provides you Adda52 LIVE tournament-related information, tournament fee, availability and booking of tournament tickets. Adda52live.com is owned and operated by Gaussian Networks Pvt. Ltd., a company incorporated under the laws of India, with its registered office at 4th Floor, 148 Jessore Road, Block A, South East Corner, Kolkata, West Bengal - 700074, India.

This User Agreement sets out the terms and conditions on which Gaussian Networks shall provide the Services to the user through the website Adda52live.com. In addition to this Agreement and depending on the Services opted for by the user, the User shall be required to read and accept the relevant Terms of Use for such service, which may be updated or modified from time to time. Such Terms of Use shall be deemed to be a part of this Agreement and in the event of a conflict between such Terms of Use and this Agreement, the terms of this Agreement shall prevail.

The use of the Adda52live.com website is offered to the user conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the Terms of Use, as may be posted on the Adda52live.com website from time to time. For the removal of doubts, it is clarified that use of the Adda52live.com by the user constitutes an acknowledgment and acceptance by the User of this Agreement and the Terms of Use.

Modification of terms

Adda52live reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the website. The User shall be responsible for regularly reviewing these terms and conditions.

Limited usage

The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the service. For the removal of doubt, it is clarified that the website is specifically meant for personal use only.

Fees payment

Adda52live reserves the right to charge transaction fees based on certain completed transactions using the Adda52live services. Adda52live further reserves the right to alter any and all fees from time to time, without notice.

The user shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Adda52live services.

Booking Policy

Adda52live accepts various payment instruments such as Visa, MasterCard, American Express, select Debit Cards and Net Banking. Other payment methods may be added from time to time.

Who You Are Buying From

When you book a ticket for an event, Adda52live.com will be handling the transaction and collecting payment for Adda52 LIVE tournaments.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the booking process. Adda52live will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Refunds and Exchanges

Before booking tickets, carefully review your booking details. Adda52live prohibits exchanges or refunds after a ticket has been booked or for lost, stolen, damaged or destroyed tickets.

Delivery

Adda52live offers multiple delivery options. The options may vary from for different events/tournaments. Currently the following delivery options are available:

Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the counter to get a physical seat.

SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the counter to get a seat at the venue of the tournament.

In case you experience any problems please call our helpdesk 1800-3000-0611 for assistance

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to book a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Adda52live will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website.

Canceled/Postponed Events

In case, if the event gets canceled or postponed we will attempt to contact you and refund the amount as per the cancellation policy.

Customer Care

If you need help regarding your booking or any other issue you can reach our customer service department at info@adda52live.com. We guarantee a response time of one working day.

Buyer beware

Read Through our Terms and Conditions Carefully.

Accepting the Terms and conditions while booking a ticket online makes it a valid contract between you and Adda52live

By accepting the Terms of Use you agree that your purchase at Adda52live.com is solely for the purpose of booking tickets on our site to play Adda52 LIVE tournaments.

Users will receive the booking confirmation instantly in their registered email id and Adda52live account as soon as the transaction is approved.

Users can view their tournament booking details in "My Accounts" section of the website after logging in.

At Adda52live, we have a customer friendly cancellation policy. Cancellation can be requested up to 48 hours prior to the start of the tournament as per the company's cancellation policy. Please note that no refund/claim/dispute will be entertained if you submit a request for cancellation within 24 hours of the start of the tournament. Users are requested to go through the policy in detail before making any cancellation request.

Booking IDs generated only through Adda52live.com shall be considered by us as a valid Booking ID.

Ensure the personal details entered including the card details are accurate.

Ensure the Booking IDs are kept safe and always in your or such person's possession who is considered as your authorized/rightful holder of the same. Anybody in possession of the Booking ID shall be entitled to get the same exchanged for a valid Ticket without further security checks on the title of such holder.

Ensure that the Booking IDs are not compromised or resold.

Do not entertain any person who sells print-outs or sms of Booking IDs generated by us. If you come across any person undertaking such activity, immediately report to us at 1800-3000-0611.

We never sell a Ticket at a price higher than the price mentioned in our website.

We will never ask for your Personal Identification Number (PIN) details over the phone or through any means except through the transaction page on the website when you book online.

Booking IDs generated by us entitles the holder to exchange it for a valid Ticket. The same does not constitute a valid Ticket in itself. We will never sell you Booking IDs as Tickets.

Booking IDs generated entitled the holder thereof to a valid ticket. It is your responsibility to ensure that the holder is the rightful holder of the same. Do not compromise or misuse the Booking IDs.1

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